Solution Suite Cloud is the perfect way to stay on top of your practice or business from any location. Your laptop or PC is connected securely via a VPN to your BTCSoftware database.
Occasionally, your computer may locally drop the connection, but don’t worry – this is easily resolved with our quick demonstration video:
You will be able to identify this issue by the message “It was not possible to connect to your SQL Server database…”. The dialogue offers the choice of Retry, Edit Location, or Close. Before proceeding within the software, you will need to reconnect the VPN within your computer’s settings. Open the Network & Internet settings screen from your taskbar, then choose VPN from the menu. If your VPN is disconnected, you will see “BTCHub” but no “connected” status. Click on the VPN and click Connect. Return to BTCSoftware and choose Retry, then log in when prompted.
