Your Question:

Username or record locked

If a user gets locked out of the software, the Administrator is able to unlock the user record from within the software. If the administrator gets locked out of the software himself, then you will need to contact BTCSoftware’s support team. You can contact them by email Support@BTCSoftware.co.uk or call on 0345 241 5030.

Please complete the following steps if the Administrator is able to unlock the user:

  • From the top toolbar go to Administration > System > Record Locks
  • Record Lock Maintenance window opens
  • Select the locked record and click on Delete Lock

Please complete the following steps if the administrator gets locked out of the software:

  • Contact BTCSoftware using the above-mentioned details via email/telephone and ask for a system unlock code
  • A code will be provided to you (this code will expire within 5 minutes and hence you should have access to your computer right away)
  • Enter this code in the password section of the login window

Click Ok to then login with your correct user name and password

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