Support Services
BTCSoftware’s Customer Support are consistently rated as some of the best and most responsive around.
Unlimited support from our friendly UK-based team
BTCSoftware’s Customer Support are consistently rated as some of the best around and use the latest remote access technology to work on your PC with you to resolve matters as quickly as possible. Based in our Surrey office, they do not insist on email and customers tell us they really value being able to talk to helpful people who don’t expect you to be an IT expert.
In fact we regularly consult with customers to find how we can improve our products and approach to make their lives easier. Most of our tax software solution enhancements and innovations have been initiated from customer suggestions. It’s good to hear all the positive feedback we receive from customers. Check out some testimonials.
A selection of this months customer comments
As left as part of the support case closure
- Josh was excellent
- Josh was fantastic!! Very personable and knowledgeable – thank you!! and most importantly solved my problem
- Josh was very helpful
- Thank you 🙂
- As usual, Neve was a great help to me. She is invaluable to BTC
- I love BTC software & all of the assistance I have received since signing up.
- Efficient and knowledgeable
- Always there whenever I ring or email; swift successful conclusions to all my problems 11 out of 10
- Josh was very helpful in walking me through the process.
- Excellent service once again. Thank you Keiron
- Excellent support
- Keiron has been very helpful.
- Josh was absolutely brilliant He explained in words of one syllable that even a dummy like me could understand–I am very grateful
- The technician was patient with the slow internet connection. Thanks for being tolerant.
- As always very helpful, even to the small practitioner.
- Great service by Connor
- Josh was very helpful, explained the next steps to get us to a resolution.
- A good demo from Nive who was helpful and informative.
- Please thank Connor for his polite Professional call .
- Very impressed with the speed of response to any problems that we may have both today and in the past
Customer support times and turnaround
The maximum turnaround target of all support issues is 3 hours and the team typically average considerably less than this.
Support is open 9.00 to 5.30 Monday to Friday and longer during the January self-assessment season.
Contact the support team
Telephone: 0345 241 5030
or
Email: Support@BTCSoftware.co.uk
Additional help
The support team has also produced these other resources to help you get the most from your BTCSoftware product and answer common questions.
Frequently Asked Questions
Recent Top FAQ’s
Quick Start Guides
Support Videos
Helping accountancy professionals be more successful
Unlike some of our competitors, we are committed to delivering tax software solutions at prices that are both transparent and realistic. Here’s how that translates in reality for our customers.
All our clients are entitled to unlimited support at no extra charge from the start of your 15 day free trial period as well as throughout the entire period of your contract.