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Support Services

BTCSoftware’s customers rate our support as the best and most responsive around.

Unlimited support from our friendly UK-based team

Discover our Solution Suite

BTCSoftware’s customers rate our support as the best available and use the latest remote access technology to work on your PC with you to resolve matters as quickly as possible. Based in our Surrey office, they do not insist on email and customers tell us they really value being able to talk to helpful people who don’t expect you to be an IT expert.

In fact, we regularly consult with customers to find how we can improve our products and approach to make their lives easier. Most of our tax software solution enhancements and innovations have been initiated from customer suggestions. It’s good to hear all the positive feedback we receive from customers.

A selection of last month’s
customer comments

"Josh was very helpful, solving my issues & advising on additional features to help me as a new user of AP & CT. Much appreciated."

Love the software and the support is excellent.

"Setup on 3 computers took an hour, very efficient procedure. And staff friendly."

"Excellent service - immediate response and very friendly service!"

"Once again sorted and resolved my issue with my new computer and access rights!!"

"Quick response to help as the tax deadline approaches."

"Once again saving my bacon and on a weekend!!! Thank you."

"I have used support a few times and all BTC staff have been very polite and helpful, well done, a brilliant product."

"Extremely pleased with how my call with dealt with. Courteous and professional."

"Setup on 3 computers took an hour, very efficient procedure. And staff friendly."

"Very efficient service, system restored in under 10 mins. I spent 2.5 hours on the phone to Sage yesterday. Your all well ahead of the game."

"Prompt response much appreciated."

"We received a very prompt reply to a message we left late last night and the issue was resolved within 15 minutes this morning. However, most of that time was waiting for the remote connection. We were very happy with the response time and the outcome."

"Amazing, fast and easy help."

Customer support times & turnaround

Support hours

9:00 am to 5:30 pm.
Monday to Friday excluding public and bank holidays.
Please note that we aim to respond to your query within 3 working hours.

Last working day of the month

We provide telephone support until 5:30 pm as normal. However, if a query reaches us by 5:30 pm on the last working day of the month and the query is in relation to a filing deadline, we will contact you by phone/email before the filing deadline to resolve your query. Please ensure you tell us that your query is related to the month-end filing deadline when contacting us.

Please note that we do not provide support during weekends apart from January.

Additional help

The support team has also produced these other resources to help you get the most from your BTCSoftware product and answer common questions. Click Here

January extended support hours

Support hours during normal working days – 9:00 am to 6:00 pm. In addition, our support technicians deal with emails and voice messages from 8:30 am to 6:30 pm.

Weekend support is provided on Saturdays during January via email from 10:00 am to 5:00 pm.

On 31st January, whatever day of the week, we provide telephone support until 8:00 pm and email support until midnight.

Contact the support team


Telephone:
0345 241 5030

Email: Support@BTCSoftware.co.uk 

Submit a ticket

Discover our Solution Suite

Helping accountancy professionals
be more successful

We are committed to delivering outstanding tax software solutions at prices that are both transparent and realistic.

All our clients are entitled to unlimited support at no extra charge from the start of your 7 day free trial period as well as throughout the entire period of your contract.

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