BTCSoftware’s customers rate our support as the best and most responsive around.
Unlimited support from our friendly UK-based team
BTCSoftware’s customers rate our support as the best available and use the latest remote access technology to work on your PC with you to resolve matters as quickly as possible. Based in our Surrey office, they do not insist on email and customers tell us they really value being able to talk to helpful people who don’t expect you to be an IT expert.
In fact, we regularly consult with customers to find how we can improve our products and approach to make their lives easier. Most of our tax software solution enhancements and innovations have been initiated from customer suggestions. It’s good to hear all the positive feedback we receive from customers.
A selection of last month’s
customer comments
Customer support times & turnaround
Support hours
9:00 am to 5:30 pm.
Monday to Friday excluding public and bank holidays.
Please note that we aim to respond to your query within 3 working hours.
Last working day of the month
We provide telephone support until 5:30 pm as normal. However, if a query reaches us by 5:30 pm on the last working day of the month and the query is in relation to a filing deadline, we will contact you by phone/email before the filing deadline to resolve your query. Please ensure you tell us that your query is related to the month-end filing deadline when contacting us.
Please note that we do not provide support during weekends apart from January.
Additional help
The support team has also produced these other resources to help you get the most from your BTCSoftware product and answer common questions. Click Here
January extended support hours
During January, our support team are available for longer.
In 2021, they will be available:
4th to 29th January
Monday to Friday
8:30 am to 6:00 pm by email
9:00 am to 6:00 pm by phone
30th and 31st January
9.00 am to 5.30 pm by email
9.30 am to 5.00 pm by phone
Saturday
9:00 am to 5:30 pm by phone and email
Sunday
1:00 pm to midnight by phone and email
You can also submit a ticket at any time using the support form and one of the team will respond the following working day.
Helping accountancy professionals
be more successful
We are committed to delivering outstanding tax software solutions at prices that are both transparent and realistic.
All our clients are entitled to unlimited support at no extra charge from the start of your 7 day free trial period as well as throughout the entire period of your contract.
