The FAQs featured here are based on real questions from real customers. We aim to provide you with a comprehensive resource where you can find answers to many common questions. From Making Tax Digital information through to help with using our software and details about renewal and payments, please search using the keywords field. And if you can’t find an answer, please get in touch on 0345 241 5030 or email btcsoftwaresupport@brightsg.com and we’ll be happy to assist.
For customers looking for post-sales support, please log in to access the customer FAQs database.Recent Top FAQs
- How to check for and install updates
- How to extract and email data to the support team from the software
- How to submit an amended tax return to HMRC
- How to remove ‘Undefined’ from the prior year column in the Extended Trial Balance
- How to download and install BTCSoftware Solution Suite
- Can I pay for BTCSoftware products monthly?
- How do I submit a longer period of accounts for Corporation Tax?
- How to backup your database
- System Requirements
- Do you offer training?
- Can I buy a lite version of the license to try out the software?
- Does your software integrate with online bookkeeping?
- Can I buy the modules individually if I don’t need the full Solution Suite?
- What client types can I work with in the software?
- HMRC Service Downtime
