Please note that our Support Desk will be closed from 14.00pm on the 20th July 2018
Ask a question
- How to extract and email data to the support team?
- Username or record locked
- Read only licence (lapsed customers)
- How to reset software password?
- How to reset website password?
- What is the deadline for my self-assessment tax return?
- How to submit an amended tax return to HMRC?
- Why is the prior year column in the extended trial balance showing as undefined?
- How to poll for response after submission to Companies’ House?
- How to download and install your BTCSoftware Solution Suite?
- If after the update you are connected to the incorrect database, how to connect to the correct database?
- Every time I open Excel through Practice Manager, Excel gives me a security warning to Enable or Disable Macros. What should I do and how can I stop Excel asking it every time a PM session starts?
- I have upgraded to Microsoft Office 2010 and have noticed that your PM/SA Solution runs inconsistently. It crashes randomly, sometimes without giving an error message.
- When I open PM/SA Solution it tells me that there are new updates available. How do I install the updates on my computer and on the network?