The BTCSoftware Team Grows Again
Date Published: May 24, 2017
Category: BTCSoftware News, BTCSoftware staff, News
The BTCSoftware team continues to expand as it welcomes three new members to the company. With lots of interest in our Making Tax Digital-compliant software, we’ve been delighted to receive many new enquiries and welcome lots of new customers. Joshua Powell, Nive Raj and Abby White recently joined BTCSoftware and are bringing some much needed help to our busy sales and technical support teams.
Joshua Powell has joined BTCSoftware as a Solution Support Technician and has come to us from a software company operating in the education sector. Whilst he is new to accounting and tax software, he has a lot of transferrable technical knowledge and is highly experienced in cloud-based solutions. Joshua is enjoying being part of the BTCSoftware team and says he’s ‘enjoying learning about the accountancy market and helping customers with their software-related questions.’ He’s already helped many new customers get BTCSoftware solutions loaded quickly and easily into their practice systems.
Nive Raj joined the Company from TaxCalc, where she was a member of the support team. The role at BTCSoftware has offered her greater progression and Nive has already been very active in helping with customer training and online demonstrations. ‘I really enjoy the BTCSoftware atmosphere and it’s a great team to work in. It’s really good to help customers get set up with the software and make their on-boarding experience as smooth as possible.’ As well as supporting BTCSoftware customers, Nive is planning to expand the BTCSoftware online Knowledge Hub for customers so they can access more ‘how-to’ videos, guides and checklists relating to different aspects of the software.
Abby White has joined BTCSoftware’s sales team to look after existing customer contracts. She has a background in customer care and is keen to apply her experience and knowledge to BTCSoftware’s customers – the UK’s accounting and tax professionals. Abby says, ‘I’ve really liked my first week at BTC and have been quickly getting up to speed with the customers and the software. The team here are really friendly and I’m looking forward to learning more and helping customers get a great experience from the BTCSoftware products.’
BTCSoftware Business Development Director – Paul Oldridge – commented,’The BTCSoftware team is highly regarded. Although the majority of customers report they find the Company’s software easy and intuitive to use, they often call our sales and support professionals to gain more ideas and assistance on how to get the most from it. Many BTCSoftware customers recognise the software’s potential to enhance their accountancy practice’s efficiency, effectiveness and – as a result – its profitability.’
He adds, ‘With a recent significant expansion of our customer base, it’s been great to have the opportunity to welcome Joshua, Nive and Abby to the team. We’ve been very impressed by how quickly they are getting up to speed with our customers and products. They are also genuinely interested in solving issues for customers and adding value to them. And this is what BTCSoftware is all about.’